WASHINGTON -- A group of state public utility
commissioners told CTIA that it shouldn't re-invent the wheel when it comes to
consumer codes of conduct for wireless carriers.
CTIA has set Sept. 9 as the day it will announce its "Voluntary Consumer
Code" of conduct for wireless carriers to follow in dealing with consumer
services, billing and customer relations. The code is in response to increasing
pressure from states for carriers to disclose the minute details of billing and
service contracts because of mounting complaints. The state of California is
currently considering one of the strictest set of wireless consumer rules in the
country.
The letter, sent by the National Association of Regulatory Utility
Commissioners to CTIA, said NARUC has been working on a voluntary consumer code
of its own for more than a year. NARUC recommended CTIA include its terms in its
voluntary code.
That effort in California may be bleeding over nationally. One of the
signatures on NARUC's letter to CTIA was Carl Wood of the California Public
Utilities Commission and leading the state's "Consumer Bill of Rights."
The NARUC letter suggested CTIA's terms include: Carriers should be able to
charge consumers for services that the government mandates the carrier to
provide-like E911 and number portability, but cost recovery mechanisms for those
mandated services shouldn't be disguised on bills and should collect no more
that the cost to provide them.