Medallia, a provider of SaaS Customer Experience Management (CEM) solutions, announced today it has signed an agreement with Verizon Communications to unify customer feedback across Verizon's wireline, wireless and enterprise business units. Medallia enables companies to capture customer feedback everywhere the customer is, across Web, social, mobile, and contact center channels, understand the feedback in real-time.
Verizon announced new agreements with TE Connectivity and Schindler Elevator Corporation for advanced technology solutions including cloud and the Internet of Things. As a part of Schindler's advanced maintenance delivery system, Verizon has signed an agreement with Schindler to provide 4G LTE network coverage for Schindler's Remote Monitoring Center.
C Spire Wireless is directly taking on AT&T and Verizon by now offering unlimited talk and text plus 10GB for $160. That’s $100 per month for a 10GB bucket of data and $15 per month for four smartphones. The plan requires customers sign up for device payment plans, bring their own devices, or pay the full price up-front.
Sprint is fighting back against the FCC’s proposed updates to the spectrum screen. The carrier said that by treating all spectrum as equal for screening purposes, the FCC “undermines” proposed 600 MHz auction rules that would help carriers with limited low-band licenses get a hold of 600 MHz spectrum.
Quarterly earnings don't get much better for a wireless carrier than those reported by T-Mobile Thursday morning. The company added a whopping 1.3 million branded postpaid customers. Wall Street took notice, as shares of T-Mobile soared over 8 percent in early trading to just under $32 per share.
In mature wireless markets around the globe, the subsidy model has driven operators’ revenue growth by both attracting new subscribers and enticing them to upgrade their service plans. But today the subsidy model faces challenges. Some operators have experimented with an alternate...
In this week's edition of SmartWatch, sponsored by SanDisk, we take a look at some surprising first-quarter results from the nation's two largest wireless carriers. Until now, Verizon has managed to stay above the fray, as AT&T and T-Mobile engaged in a price war. However, given 1Q earnings, it appear Verizon will have to join the fight going forward...
While Verizon's first-quarter earnings remained steady, Big Red's wireless division may finally be feeling the effects of an increasingly competitive market. Retail postpaid churn was up 6 basis points annually to 1.07 percent in the first quarter. Retail churn was 1.37 percent in the first quarter, up 7 basis points year over year.
The FCC today gave its blessing to T-Mobile's acquistion of a swatch of 700 MHz A Block spectrum from Verizon. In an emailed statement, T-Mobile Vice President of Federal Regulatory Affairs Kathleen Ham thanked the FCC for approving the deal.
ARRIS announced it acquired Mississauga, Ontario-based SeaWell Networks for an undisclosed amount. This acquisition comes one year after ARRIS's acquisition of Motorola Mobility's Home division. ARRIS is integrating SeaWell's adaptive bit rate (ABR) streaming technologies and talent into its Network & Cloud business.
Verizon today announced that its existing month-to-month customers can now move to the carrier’s More Everything plans beginning April 17. Verizon is promising savings of $10 for plans with 8 GB and lower and $25 for plans with 10 GB or more. The carrier will also now allow customers to add phones they already own to a More Everything plan for either $15 or $30 per month, depending on the data allowance selected.
T-Mobile today announced it is doing away with all talk, text and data overage charges for its customers and it’s challenging AT&T, Verizon, and Sprint to follow suit. The carrier claims that more than 20 million people in the U.S. were stuck with overage charges in 2013 and that the three biggest U.S. carriers raked in more than $1 billion combined off the practice.
Besides the carrier deals, it looks like Samsung is willing to toss in some extras for S5 buyers. Bloomberg reports the OEM is offering up to $600 in bonuses including PayPal vouchers—to use with the S5’s fingerprint scanner—as well free apps and a LinkedIn premium account.
In this week’s episode of SmartWatch, sponsored by SanDisk, we take a look at the seismic shift happening in the wireless industry as carriers begin paying bounties and move away from device subsidies. We also get a quick look at the Samsung Galaxy S5, and touch base with Boston Red Sox DH, David Ortiz. All this and more in this week’s edition of SmartWatch!
For the second consecutive quarter, Samsung’s profits fell short of analyst estimates. Samsung Tuesday predicted its first quarter operating profit would come in at 8.4 trillion won ($7.98 billion), falling just short of 8.5 trillion won ($8.07 billion) analyst consensus, according to Reuters.
U.S. Cellular is also allowing customers to purchase a new device for $0 down on Simple Connect plans as well as the company’s Shared Data plans, now named Shared Connect plans. The Shared Connect plans are similar to AT&T's Next, Verizon Jump and T-Mobile's Edge plans, where customers make monthly payments towards the cost of the device on their wireless bill.
Cincinnati Bell today announced it is winding down its wireless network operations and selling its spectrum licenses and other assets to Verizon Wireless in a deal valued at $210 million. The regional operator, headquartered in Cincinnati, will lease back its spectrum from Verizon for a period of time while it shuts down its network operations and assists its customers in moving to Verizon or another wireless provider.
In this edition of SmartWatch, sponsored by SanDisk, we get special insights from outspoken T-Mobile CEO John Legere on a number of recent happenings. From Softbank CEO Masayoshi Son’s recent trip to CCA in San Antonio to rumors of a new iPhone, John Legere has something to say about all of it.
Verizon Wireless today quietly adjusted its More Everything plans with cuts that bring its offering more in line with rival AT&T. Verizon's MORE Everything plans now bring monthly per-line smartphone access fees down to $15 for those customers who subscribe to Verizon's Edge upgrade program.
Sprint, T-Mobile and Dish Network are teaming up to ensure smaller carriers can get their hands on low-band spectrum. Along with the Competitive Carriers Association and advocacy groups like Public Knowledge, the group is lobbying the FCC to adopt rules in the upcoming 600 MHz auctions that will benefit carriers other than AT&T and Verizon, who together hold the majority of available below-1 GHz spectrum licenses.
HTC today announced its new One smartphone at events in New York and London. The phone will see U.S. release at AT&T, Verizon, Sprint and T-Mobile within the first few weeks of April. But starting today, customers will be able to buy the phone online from all the carriers mentioned. Verizon will have the phone available in-store starting today.
On Thursday, I tuned in to the Wisconsin Badger's first game in the NCAA basketball tournament on a Nokia Icon from Verizon. The phone was a review unit, so I didn't watch for long, but I have to admit that I was impressed by the quality of the picture. In fact, I had a little bit of an epiphany around video on mobile.
Whether the Samsung Galaxy S5 shapes up to be the blockbuster its predecessor was remains to be seen. But carriers have already begun pre-orders and special promotions for the 5.1-inch smartphone (due April 11) and the trio of wearables Samsung is sending out alongside it.
CCA Global Expo is less than a week away and CEO Steven K. Berry is seeing more wireless carriers registered for this CCA than any prior event. The show, running March 25-28 in San Antonio, will feature keynotes from FCC Wireless Bureau Chief Roger Sherman and Sprint Chairman and SoftBank CEO Masayoshi Son. Ahead of the show, Wireless Week spoke with Berry about the policy issues on members’ minds and the impact from CCA’s biggest members.
Deutsche Telekom CEO Timotheus Hoettges anticipates T-Mobile will have trouble competing with the likes of AT&T and Verizon in the FCC’s upcoming spectrum auctions. Hoettges told the Wall Street Journal that T-Mobile can’t be the “alibi” for an “oligopolistic market in the U.S.” and said that consolidation is the “best option” for getting around that.