Perhaps one of the most incisive quotes ever on customer care was from an executive at KDDI whose mantra to his own staff was: “unless it all works … it doesn’t work”. How appropriate for all those people in so many industries across the world who claim to be great at their jobs, but it’s not their fault if their colleagues in an adjacent department are lousy at theirs...
Also called "crapware" or "bloatware,” pre installed software on Android phones can come across as tacky advertising, cluttering up the home screen on a shiny new gadget. Some of those apps and widgets are laughable, some are helpful and some
SAN FRANCISCO (AP) — A federal jury ruled Wednesday that Google didn't infringe on Oracle's patents when the Internet search leader developed its popular Android software for mobile devices. Wednesday's verdict comes about two weeks after the same jury, with
Dan Hesse might have been right on the money when he told Jim Cramer during a carrier roundtable at CTIA Wireless earlier this month that he thought security would be a major issue this year. According to McAfee's Q1 Threat
Keynote Systems’ May 2012 News & Portal Index shows LinkedIn’s mobile properties took a drop in performance after the company integrated a mobile site into their repertoire, instead of automatically redirecting to either the mobile app or web browser. In
A newly revamped startup, launching today and founded by some former industry execs, is banking that its version of smarter calling for smartphones will revolutionize the way people use their phones. A bit more specifically They want to enable smartphone
As Facebook today offers what is being billed as the largest tech IPO in history, one question looms Can the company figure out how to monetize mobile? In Facebook's filing with the Securities and Exchange Commission (SEC), its mobile strategy
Two studies were released today addressing the mobile habits of consumers, and both of them seem to have something to do with “killing time” or otherwise entertaining oneself while waiting for something else. MocoSpace, which bills itself as the “leading
NEW YORK (AP) — Viacom, the parent of pay TV networks MTV and Comedy Central, has settled a dispute with Time Warner Cable over whether its subscribers can watch shows like "Jersey Shore" on mobile devices while at home. The
With the continued upswing in smartphone adoption, so goes the app market, according to new research from Nielsen. Roughly a year ago, Nielsen summarized the state of smartphones at the Appnation conference and found that less than 40 percent of
Isis added more plastic to its mobile wallet yesterday when it signed up American Express to its contactless payments platform.
Facebook this week launched the App Center to give developers another way to grow their social apps. In coming weeks, Facebook users will be able to access the App Center on the web and in the iOS and Android Facebook apps.
HELSINKI (AP) — Finnish mobile game developer Rovio has announced it will launch a successor to its immensely popular wingless birds franchise "Angry Birds" in the next few months.
The National Association of Broadcasters (NAB) and CTIA are again sparring over the spectrum crunch. The NAB instigated the latest bout after it published a letter to the co chairs of the House Federal Spectrum Working Group questioning the veracity
Neustar may be best known in the telecommunications industries because it enables portability of phone numbers. But the company now is using the trust and neutrality it has built up over the years with operators to develop other business uses,
NEW ORLEANS—Panel discussions at CTIA Wireless conventions are invariably hospitable and friendly. But there was an underlining tension Tuesday at the Executive Forum panel that found carriers and Internet companies on the same stage. On the carrier side was Brad
NEW ORLEANS—One of the more intriguing questions at Monday’s 5th annual Mobile Web & Apps preshow conference at CTIA Wireless 2012 was one that didn’t get answered. Josh Rochlin, CEO of the 3 year old mobile technology company Xtify, moderated
OpenMarket today announced its Push Notifications services, an expansion of its mobile messaging capabilities, for businesses that want to go beyond SMS and engage with consumers via smartphone applications. It’s a significant development for the company and the time is
SAN FRANCISCO (AP) — A federal court jury is having a difficult time reaching a verdict in a complex copyright infringement trial pitting Oracle against Google. A question posed late Thursday in a note from one of the 12 jurors
LG Electronics is setting up shop on the cloud, with the beta opening of LG Cloud service on May 1. LG promises “seamless connectivity and streaming access to all digital content across various electronic devices,” in much the same way
After a contentious history of patent wrangling between Barnes & Noble and Microsoft, the two companies today announced that Microsoft will make a $300 million investment in Barnes & Noble’s Nook business, forming a new subsidiary, Newco. The formation of
Google CEO Larry Page recently wrote that he hopes to show the company is "deserving of great love." But the Internet search leader may need to win more trust, based on the suspicions swirling around Google Drive, a new online
SAN JOSE, Calif. (AP) — Google is hoping to build the world's largest digital filing cabinet in the latest attempt to deepen people's dependence on its services. The Internet search leader began its pursuit of the audacious goal Tuesday with
While you might not feel like the airlines are the fastest and most reliable industry in the world while you're waiting for your plane to arrive at the gate, they do have some of the fastest and most reliable mobile
AT&T has announced it will offer developers access to its Watson speech recognition engine through new Application Programming Interfaces (APIs). Watson can detect spoken words, regardless of accent or dialect and turn them into text. The API would allow developers