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Customer Experience Management: Tiny Details Drive Revenue

6 hours ago | Articles

Network operators are now looking at customer experience management (CEM) as more than just a means of meeting customer expectations and hitting Quality of Service (QoS) standards.

Critical Role for CIOs: Keep Pace with Changes, Challenges of Mobility

May 22 | Articles

Today, businesses are in the midst of another company-wide IT transformation. This one is spawned by mobile Web growth.

Mobile Operators Need to Innovate to Compete

May 17 | Articles

When an enterprise decides to launch a new mobile initiative, frequently their first call is to the network operator which supplies its phones and connectivity. By following these steps, operators can make the most of that call.

The Cloud Storage Services Battle: What Every Mobile Provider Should Know

May 17 | Articles

If operators and device makers follow the same short-term mentality of allowing cloud services companies to dictate their cloud storage strategy, this story will have a similar ending – providers will make some short-term money but will lose the bigger market to these other companies.

Seeing Past the HetNet Hype

May 16 | Articles

HetNets allow an operator to get maximal benefit from its spectrum and existing radio network assets, while delivering a better overall customer experience.

Seybold’s Take - iPads and Airplanes

May 3 | Articles

How many iPads and other devices get left on planes, and furthermore, how does the airline make sure they get back to their rightful owners?

Targeting Privacy and Security

May 3 | Articles

Privacy and security are two of the most hotly debated topics in mobile right now and it seems as though everyone has a different angle on what kind of fix is needed.

Smartphone & Tablet Display Strategies

May 3 | Articles

Differentiation is critical for device manufacturers and display technology is one area where the potential to shine is particularly bright.

LTE's Next Step

May 3 | Articles

LTE-Advanced offers advantages over its predecessor, but it might be a bit early to start thinking about “5G.”

Tech Insights: LightSquared’s Technical Woes

May 3 | Articles

If nothing else, LightSquared illustrates that GPS interests are not the ones you want to be fighting if you are trying to launch a new wireless service offering.