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J.D. Power: For third time, Verizon is customer service champ

Thu, 07/26/2012 - 10:55am
CNET

For the third time in a row, Verizon Wireless has been dubbed the wireless provider with the best customer service, according to marketing researchers, J.D. Power and Associates.

Its semi-annual report, "2012 U.S. Wireless Customer Care Full-Service Performance Study -- Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study," gave the Big Red an overall score of 771 in customer care performance.

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