Perhaps one of the most incisive quotes ever on customer care was from an executive at KDDI whose mantra to his own staff was: “unless it all works … it doesn’t work”. How appropriate for all those people in so many industries across the world who claim to be great at their jobs, but it’s not their fault if their colleagues in an adjacent department are lousy at theirs...
With Google officially taking over control of Motorola Mobility and installing its own Google-branded leadership, one era ends and another begins.
New Orleans proved the perfect city for CTIA Wireless 2012.
Sometimes a quick daydream is all it takes.
Did SpectrumCo ever intend to build a wireless network? Or were they really planning to sit on the airwaves until they came immensely valuable?
If you’re not Apple or Google, who are you?
Why aren’t more people complaining about the absurdity of AT&T passing off its 3 to 5 Mbps HSPA+ network as "4G," when LTE can and does hit 12, even 16 Mbps regularly?
There was no secrecy around this roundtable.
LTE makes a lot of sense to just about everyone but Apple, so what kind of connectivty will we see in the iPad 3?
Live, from Mobile World Congress. Who needs the Oscars?
The threat of a transit strike darkens the opening of MWC but is anyone canceling their trip?
Providing rural America with the broadband infrastructure it needs will require both innovative approaches and dedicated providers.
I was about as impressed with attempts to integrate mobile with this year's Super Bowl as I was with the Green Bay Packers’ effort during their NFC divisional playoff loss to the New York Giants.
The government should figure out how the LightSquared saga came to be.