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AT&T: Overeager Employees Helped 'Idol' Fans Text

Posted In: Carriers and Vendors

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LOS ANGELES (AP) — A few overeager AT&T employees brought demo phones to "American Idol" viewing parties in Arkansas and helped fans text their votes, but their actions did not affect the outcome between native son Kris Allen and Adam Lambert, the company said Wednesday.

Allen, 23, of Conway, Ark., won by an undisclosed margin over Lambert, 27, of San Diego, a powerful singer who'd been cast by the show's judges as the front-runner. Host Ryan Seacrest said nearly 100 million votes were sent by phone or text message after last Tuesday's final performance, but did not mention how those votes were divided.

While anyone in the United States could phone in votes, only AT&T customers were allowed to text.

About 20 phones were brought to two separate parties in Arkansas, and two of those phones were capable of sending multiple votes by so-called "power texting," a person familiar with the gatherings said. A second person, with knowledge of the voting results, said Allen won by a large enough margin that a handful of voters could not have swayed the outcome.

Both spoke on condition of anonymity because they were not authorized to comment on the voting process or the Arkansas parties.

"Idol" prohibits "power voting" by text or phone, and has internal safeguards against the practice.

In a joint statement, Fox and producer FremantleMedia said the results were "fair, accurate and verified" by an independent, third-party monitor to protect the integrity of the voting process. "In no way did any individuals unfairly influence the outcome of the competition."

"Kris Allen is, without a doubt, the American Idol," Fox and FremantleMedia said.

According to AT&T, "a few local AT&T employees" were invited to attend local viewing parties in Arkansas for the "American Idol" finale, parties the company said were similar to other, "countless" ones held in "homes, bars and other public places" nationwide.

"Caught up in the enthusiasm of rooting for their hometown contestant, they brought a small number of demo phones with them and provided texting tutorials to those who were interested," AT&T said in its statement.

Dallas-based AT&T is one of the show's main sponsors, though it did not sponsor the parties in question.

"Going forward, we will make sure our employees understand our sponsorship celebrates the competition, not individual contestants. That said, it's quite a leap to suggest that a few individuals could have impacted the final results," the company said.

An AT&T spokesman declined to address how many employees were invited or how many people attended the Arkansas parties.

One of the parties attended by AT&T was at the University of Central Arkansas' Estes Stadium, with about 2,000 people in attendance, the Arkansas Democrat-Gazette reported last week. The paper said display phones and company representatives were on hand to teach multiple "power texting" there, with phones and representatives also available at a watch party at the Peabody Little Rock hotel.

Kathy Wyrick, a member of the Conway Area Chamber of Commerce, told The Associated Press on Tuesday that she attended the party at the football stadium, but didn't notice anyone from AT&T.

"I wasn't paying attention to that, since I have Alltel," she said. "But I can't imagine anyone that doesn't know how to text. ... Of course we did want people to vote for Kris, but we would never want him to win by any means except by legitimate terms. I hope that's conveyed to everyone."

"Idol" has been inconsistent in its disclosure of vote totals: Last year, Seacrest said during the finale that 12 million votes was the difference between winner David Cook and runner-up David Archuleta. Other results have been vaguely referenced as "close," while some — like this year's finale — have not been officially addressed at all.

For his part, Lambert said he didn't know the results of the final vote, and "didn't ask." But he was more suspicious of the "Gokey factor" — the migration of church leader Danny Gokey's votes to the more conservative Allen — than any kind of grassroots effort.

"I knew that (losing) was a possibility," Lambert said Tuesday. "I knew that Kris had just as much of a chance as I did. You know, it was gonna come down to the two of us, and the people that had been voting for more of the conservative choices up until then were probably going to default more to Kris than to me."

Associated Press writer Noah Trister in Little Rock, Ark., and Erin Carlson in New York contributed to this story.

More FirstNews 05/28/09:
•  AT&T Upgrades Network, Claims Readiness All Along
•  AT&T: Overeager Employees Helped 'Idol' Fans Text
•  Verizon Unleashes New LG Phones
•  From Giant to Dwarf: Nortel Prepares For Divestures, Liquidations
•  Class Action by Ex-AT&T Wireless Customers Allowed
•  Ericsson Buys Turkish Company Bizitek
•  FirstNews Briefs for May 28, 2009

 

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