Articles
Customer Experience Management: Tiny Details Drive Revenue
May 24, 2012 10:47 am | by Priya Bhatt, Aricent Group | CommentsNetwork operators are now looking at customer experience management (CEM) as more than just a means of meeting customer expectations and hitting Quality of Service (QoS) standards.
T-Mobile's Front Line Strategy: Retail Expansion
May 24, 2012 10:35 am | by Maisie Ramsay | CommentsMuch of the focus on T-Mobile USA's turnaround efforts has been on its LTE launch and rebranding. But beyond the new mobile broadband service and the symbolic change of its spokeswoman's wardrobe lies the front lines – its retail stores.
Verizon's Fix for the OTT Dilemma: Innovation
May 23, 2012 7:12 am | by Maisie Ramsay | CommentsApplications like Skype have been viewed with a certain amount of trepidation by the wireless industry.
Critical Role for CIOs: Keep Pace with Changes, Challenges of Mobility
May 22, 2012 7:27 am | by Dan Lauderback, Accenture | CommentsToday, businesses are in the midst of another company-wide IT transformation. This one is spawned by mobile Web growth.
Mobile Operators Need to Innovate to Compete
May 17, 2012 12:42 pm | by Jim Somers, Antenna Software | CommentsWhen an enterprise decides to launch a new mobile initiative, frequently their first call is to the network operator which supplies its phones and connectivity. By following these steps, operators can make the most of that call.
Testing Vendors Adapt to LTE, Interoperability
May 17, 2012 8:20 am | by Maisie Ramsay | CommentsHere’s a key takeaway from the exhibits in the testing solutions pavilion: As a standard, LTE has a simpler architecture and is more efficient than legacy technologies. But that doesn’t mean testing it is a cakewalk.
The Cloud Storage Services Battle: What Every Mobile Provider Should Know
May 17, 2012 8:10 am | by Hal Steger, Funambol | CommentsIf operators and device makers follow the same short-term mentality of allowing cloud services companies to dictate their cloud storage strategy, this story will have a similar ending – providers will make some short-term money but will lose the bigger market to these other companies.
Seeing Past the HetNet Hype
May 16, 2012 9:22 am | by Todd Mersch, Radisys | CommentsHetNets allow an operator to get maximal benefit from its spectrum and existing radio network assets, while delivering a better overall customer experience.
Wireless Week 2012 Leadership Awards
May 15, 2012 11:23 am | by Wireless Week Staff | CommentsWireless Week names the winners of its annual Leadership Awards.
HopeLine’s Message Resonates
May 15, 2012 10:56 am | by Andrew Berg | CommentsWireless Week 2012 Leadership Awards:With HopeLine, Verizon has created a hybrid philanthropic/green initiative unlike any other.
T-Mobile USA Shifts into High Gear
May 15, 2012 10:46 am | by Maisie Ramsay | CommentsWireless Week 2012 Leadership Awards:T-Mobile USA didn’t let its meager spectrum resources keep it out of the 4G game.
Strigl: You Can Still Hear Him Now & Then
May 15, 2012 10:42 am | by Monica Alleven | CommentsWireless Week 2012 Leadership Awards: The retired executive left his mark on the industry in a big way, and he continues to lead by example.
Dan Hesse: Steering Sprint's Turnaround
May 15, 2012 10:35 am | by Maisie Ramsay | CommentsWireless Week 2012 Leadership Awards: Over the past four years, the CEO has led Sprint from the brink. Now it’s time for Phase 2.
AT & T Leads with Wealth of Wi-Fi
May 15, 2012 10:24 am | by Andrew Berg | CommentsWireless Week 2012 Leadership Awards:Following some savvy acquisitions and close to 30,000 hotspots, AT&T's Wi-Fi network has emerged as an exemplary value add for the carrier's customers.
Seybold’s Take - iPads and Airplanes
May 3, 2012 11:31 am | by Andrew Seybold | CommentsHow many iPads and other devices get left on planes, and furthermore, how does the airline make sure they get back to their rightful owners?
