Network operators are now looking at customer experience management (CEM) as more than just a means of meeting customer expectations and hitting Quality of Service (QoS) standards.
Much of the focus on T-Mobile USA's turnaround efforts has been on its LTE launch and rebranding. But beyond the new mobile broadband service and the symbolic change of its spokeswoman's wardrobe lies the front lines – its retail stores.
Applications like Skype have been viewed with a certain amount of trepidation by the wireless industry.
Today, businesses are in the midst of another company-wide IT transformation. This one is spawned by mobile Web growth.
When an enterprise decides to launch a new mobile initiative, frequently their first call is to the network operator which supplies its phones and connectivity. By following these steps, operators can make the most of that call.
Here’s a key takeaway from the exhibits in the testing solutions pavilion: As a standard, LTE has a simpler architecture and is more efficient than legacy technologies. But that doesn’t mean testing it is a cakewalk.
If operators and device makers follow the same short-term mentality of allowing cloud services companies to dictate their cloud storage strategy, this story will have a similar ending – providers will make some short-term money but will lose the bigger market to these other companies.
HetNets allow an operator to get maximal benefit from its spectrum and existing radio network assets, while delivering a better overall customer experience.
Wireless Week names the winners of its annual Leadership Awards.
Wireless Week 2012 Leadership Awards:With HopeLine, Verizon has created a hybrid philanthropic/green initiative unlike any other.
Wireless Week 2012 Leadership Awards:T-Mobile USA didn’t let its meager spectrum resources keep it out of the 4G game.
Wireless Week 2012 Leadership Awards: The retired executive left his mark on the industry in a big way, and he continues to lead by example.
Wireless Week 2012 Leadership Awards: Over the past four years, the CEO has led Sprint from the brink. Now it’s time for Phase 2.
Wireless Week 2012 Leadership Awards:Following some savvy acquisitions and close to 30,000 hotspots, AT&T's Wi-Fi network has emerged as an exemplary value add for the carrier's customers.