Sprint Nextel, Global Care Quest, VeriSign, Jamdat Mobile, Electronic Arts, Leap Wireless International, Alaska Native Broadband, Qualcomm, Openwave Systems, Sun Microsystems, TeleNav, Research In Motion, Brightstar, Brightpoint Sweden, Motricity, Spirent Communications, Axalto, Optus, PCTEL, Novatel Wireless, IPWireless, Convergys, Mobile 365, Namco Networks, Airwide Solutions, SIPquest, Cohda Wireless, In-Stat, Andrew Corporation
Reducing customer care costs without jeopardizing service requires carriers to walk a thin line. Lean too far into the cost savings realm and you risk alienating your customer base and making your churn spike. Go too far the other way and your customer care costs eat into the bottom line. No doubt about it, customer care is an expensive part of the business.
Claiming a first in the color department, T-Mobile USA and Research In Motion (RIM) launched the new white BlackBerry Pearl.
CSR acquired NordNav Technologies and Cambridge Positioning Systems (CPS) in a move the company says will allow it to provide software-based, low-cost GPS solutions suitable for mass-market consumption.
San Francisco’s municipal Wi-Fi project doesn’t pass the sniff test as administered by city budget analyst Harvey Rose.
Wireless operator Horizon Wi-Com announced plans to launch 802.16e-2005-based WiMAX services in Northeastern U.S. markets using customer modems, base stations and network management systems from Texas-based Navini Networks.
Helio is giving its retail stores a unique look, and mCosm is helping. The MVNO and mCosm, an interactive retail solutions company, say they are developing a fresh consumer experience for Helio members using mCosm’s mCast software to create, manage and distribute various digital media – from signage and video to 3D effects and animation.
Hingi is launching Hear It N’ Get It, a service that promises to provide users with mobile content in just two clicks.
Amdocs, Alltel, Verizon Wireless, Mobifusion, Town Compass, RarePlay, Wintegra, Datang Mobile, Zebra Technologies, Namco Networks, Ozura Mobile, Qwikker, Prime Point Media, Wavelink, Aruba Networks and Wandering Wi-Fi.
Wireless and technology companies got what they were after, a date. The Senate Committee on Commerce, Science and Transportation set a firm date of April 7, 2009, for getting all broadcasters out of the 700 MHz band.
Alltel reported a 12 percent up-tick in third-quarter profit and a 20 percent increase in revenue, thanks in large part to strong wireless sales. The company ended the quarter with more than 10 million customers.
Ericsson announced its 3G technology is being used in more than 10 million W-CDMA handsets worldwide. Separately, the company reported an increase in third-quarter profit, thanks to operator network upgrades and expansions.
SAN FRANCISCO--Filtering the wireless Internet is a priority for wireless carriers and most will have some sort of parental control filtering capability in place by the end of the year, according to one of the primary suppliers of the technology.
The second day of CTIA Wireless I.T. & Entertainment kicked off this morning in San Francisco. Day 2 brought several new announcements from exhibitors; here's a brief rundown of some of the products, services and deals unveiled today.